As with any technology implementation, eventually the initial project effort concludes and the system becomes fully integrated. On reaching this phase, our solutions often become a part of the critical business applications within an organisation. As a result, a level of support must be provided to address any issues, assist with upgrades or enhancements and, when appropriate, provide insight into how new solutions and maintenance releases can help the business. Dandane recognises the importance of providing this support and also that each organisation's requirements will vary.
The Dandane customer support team provides dedicated, efficient and professional support services. Their high levels of industry and product expertise enable them to help customers implement solutions, share knowledge and answer any queries that may arise. The support team works closely with the Dandane software development team and is perfectly positioned to help customers to get the most from their products.
Dandane offers 1st line, 2nd line, 3rd line technical expertise and support to help you to fully benefit from your technology investment.